Put your mind at ease with online mental health support

As a member of LiUNAcare Local 183, you and your eligible dependents get free access to LiUNAcare mHealth – a secure, confidential and user-friendly online platform you can turn to for educational material and real-time virtual therapy.

Once you’ve downloaded the app, you’ll find a breadth of assessment and treatment resources at your fingertips, including:

  • Videos and podcasts available in our mental health knowledge forum and library
  • Proprietary diagnostic and statistical mental health assessment tool
  • Convenient online therapy with a therapist of your choice – at absolutely no cost to you
  • Virtual psychiatric collaboration for cases requiring additional support

Meet life’s challenges head on with the support of qualified professionals. Register now!

Your new on-demand virtual healthcare solution

Have a health question or concern? Our virtual care app is designed to address your healthcare needs via secure text and video chat — anytime, wherever you are.

The LiUNAcare vCare platform provides you and your family with 24/7, personalized medical support wherever you are. Connect instantly with Canadian healthcare for your primary health questions and concerns.

  • Unlimited virtual consultations via secure text and video chat, 24/7
  • Convenient, bilingual primary and mental health care
  • New and refill prescriptions, specialist referrals, and lab requisitions
  • Coverage for you and your eligible dependents
  • Virtual follow-ups with no appointments required
  • Health record on the platform, with updates sent to your family doctor with your consent

Avoid visits to walk-in clinics or emergency rooms for non-emergency issues such as:

  • Infections, rashes and skin irritations
  • Anxiety and depression
  • Stomach and digestive issues
  • Cough, cold and flu
  • Weight loss counselling and smoking cessation

And much more!

Don’t wait until you’re sick! Activate your account now to be ready when the need arises. Get started today!

Please note: Specific cases will require an in-person medical appointment at the discretion of our healthcare providers. This service is not for emergencies — for emergencies, please call 911 or go to the nearest emergency room. Our clinicians cannot complete Workers’ Compensation forms or sick notes for more than three days.

Submitting a claim? There’s an app for that

Submitting and tracking medical and dental claims is now quicker and easier than ever thanks to LiUNAcare Local 183 eClaims, an easy-to-use app that lets you:

• Submit multiple receipts from a single provider in one claim
• Receive automatic notifications when your claims are under review
• Get real-time status updates on claims submitted
• View your claims history
• And more

Ready to get started? Check out the video:

App overview video thumbnail

Download the LiUNAcare Local 183 eClaims app from the App Store or Google Play and follow the registration instructions. Make sure you have your Member Advantage Photo Card handy as you’ll be asked to provide your group number (the first six digits on your card) and certificate number (the remaining 10 digits).

Prefer to register using your computer?

That’s easy enough. Just click on the eClaims link in the top right corner of your screen, click Register account, and follow the steps.

Once you’ve registered, you’ll be able to view your monthly eligibility for benefits by clicking on the Profile icon and selecting My account. This is where you’ll also find a digital copy of your Member Advantage Photo Card for future reference.

Want to submit a medical or dental claim online?

Let’s do this! Simply log into your eClaims account and click Submit a claim. You’ll be asked to provide the details of your claim and upload a photograph of your receipt. Make sure your receipt includes the patient’s name, as well as the service provider’s name, address and registration number.

If you’re submitting a claim for a service requested by a doctor’s referral, you’ll need to provide a copy of that referral. There are two ways you can do this: either upload a photo of the referral letter along with a photo of your receipt, or send a copy of it to Member Services by email or fax. If you choose to send it to Member Services, be sure to include your LiUNAcare Local 183 certificate number (the last 10 digits on your Member Advantage Photo Card).

Need to submit several receipts?

No problem. You can submit multiple receipts in a single claim provided that all of the receipts come from the same provider. If you have several receipts to submit for services provided by different providers, you’ll need to submit separate claims for each provider.

Want to know the status of a payment?

Provided you’ve submitted your claim correctly, you can look forward to receiving payment within three to five business days. Payment will arrive by mail in the form of a cheque, unless you’ve set your eClaims account up for Electronic Funds Transfer.

Of course, you can check on the status any time. Simply click on the History tab in the main menu and you’ll see a list of all previously submitted claims and their respective statuses. If you want to view an explanation of benefits for a specific claim, select that claim from the list and then click EOB.

With the LiUNAcare Local 183 eClaims app, submitting an online claim is a snap!