What’s new
Important news for students!
2024 applications for scholarships are now open!
A high-quality, post-secondary education creates opportunities that can lead to greater personal fulfilment in life. That’s why LiUNA Local 183 created the LiUNA Local 183 Scholarship Trust Fund.
Since launching this fund in 2006, 1,020 scholarships in excess of $8.6 million have been awarded to our members, their children and their grandchildren across Canada.
Once again LiUNA Local 183 will be awarding new scholarships to help ease the financial burden of exceptional students who wish to pursue a post-secondary education, and we invite you, your children and your grandchildren to apply.
Please note, in order for your application to be considered, it must be submitted on or before July 15, 2024, by 12pm.
Learn more and download your application here.
LifeJourney and vCare
Member Family Assistance Program (MFAP)
As part of your benefit plan, LiUNA Local 183 members now have access to LifeJourney, a new way to approach Member Family Assistance Programs (MFAP). It’s a single, integrated virtual service that provides you with 24/7 access to immediate, compassionate care directly through the vCare app.
LifeJourney works with vCare to have all your wellness resources in one place — your primary care and MFAP in one convenient app. Once you’ve activated your vCare account, you will also have access to your extended LifeJourney resources.
With LifeJourney, you and your eligible dependents will have access to a variety of resources to help with a wide range of challenges: legal and financial assistance, nutritional consultations, mental health support, and virtual care.
For more information check out the fact sheet, download the vCare app or call 1-800-254-7223.
LiUNAcare Financial Wellness
Our goal towards building healthy futures begins with the physical, emotional, mental, and financial health of our members. That’s why we’ve introduced a secure and confidential digital tool, accessible 24 hours a day, 7 days a week, dedicated to financial health.
LiUNAcare Financial Wellness provides you with resources on a range of topics designed to educate and build financial confidence. The website includes articles, bulletins, videos, and a variety of tools to help you navigate through current events and life changes.
Learn more from our fact sheet and access the website here.
Privacy incident
On January 31, 2022 the Trustees were notified of a cyber breach incident involving Homewood Health in 2021 which may have affected members or their family members that accessed services through Homewood Health. Further information is available in the attached Notice to Members, including a confidential phone number to call to check if your information was accessed as part of the cyber security breach. Homewood Health is providing credit monitoring to those affected by the breach.
Please note that the Personal Health Information Protection Act provides that a complaint may be made to the Information and Privacy Commissioner of Ontario (IPC) regarding this incident. Further information is available here.
We've expanded our Wellness Programs
Self Help Works video workshops
Make your lifestyle goals a reality with state-of-the-art video-based workshops. These convenient online programs combine the principles of cognitive behavioural therapy with health coaching best practices.
- Quit smoking for good. You know every puff is dangerous, yet you find it hard to stop. We can help you quit forever.
- Lose weight without the need for willpower. Learn how to change the way your mind responds to food, and drop the pounds permanently without even trying.
- Regain control over your alcohol consumption. Choose health, choose clarity, choose sobriety – without feeling deprived. Participation remains completely confidential.
- Learn to love exercise. This 12-week program begins where you’re sitting right now and ends 12 weeks later with a healthy new you that loves being active.
- Reduce stress. It’s part of life but it doesn’t have to run your life. Regain control, learn to face your problems head-on, and find the peace you seek.
- Manage your diabetes. Discover how to manage your condition with power and confidence so that you can lead a normal, happy life.
- Restore sound sleep. Change the thoughts and beliefs that drive insomnia, reset your body clock, and learn to rest well to live well.
Break through barriers that have kept you from achieving goals in the past and create a future free of doubt. Learn more about these life-changing programs and get started today!
Health Coaching program
A support program for members and their eligible dependents who want to focus on weight management and mindful eating. If you or an eligible family member is dealing with pre-diabetes, diabetes, obesity, or cardiovascular issues including high blood pressure or high cholesterol, this program is for you.
Your personal health coach — a Certified Diabetes Educator (CDE) or Registered Dietitian (RD) — will:
- Analyze and review your case and assessment
- Provide recommendations and prepare a personalized meal plan
- Select and review resources that are pertinent for you
- Discuss any questions and concerns you may have
- Discuss medication adherence, particularly for those who have diabetes
- Provide additional support and motivation, with handy tracking tools
It’s easy to get started — go to Health Coaching Program and take back your health today.
SMART program
Substance Management and Recovery Treatment
Do you drink or take something to relax? Improve your focus? Help you sleep? If so, you’re not alone.
The SMART program is for people who are questioning their relationship with alcohol or other substances. Whether you’re just looking to cut back for the first time, have been trying to quit for years, or just want to feel a little more in control, you’ve come to the right place.
Our blend of empowering tools and a team of caring professionals allows us to customize your experience. Get as little or as much support as you need to change your relationship with a substance or alcohol with our easy-to-use technology.
And it’s 100% confidential. Coaching, therapy, and medical support are provided by licensed practitioners specialized in addiction and are accessible quickly and seamlessly from your device.
- Alcohol
- Cannabis
- Opioids (prescribed or otherwise)
- Cocaine
- Amphetamines
- Barbiturates (sleep or anxiety medications, etc.)
- Other
Get started toward a healthier lifestyle!
Education program
Learning series for cannabis education
Did you know that nearly half of all Canadians have reported that they have consumed cannabis at some time in their lives? It’s one of the most widely used medications in Canada. Why do people consume cannabis? What are the health benefits and risks? And, how does it affect safety at work and at home? It may be overwhelming to know where to start.
That’s why JADEO created a set of Learning Series for cannabis education to help you decide what’s right for you. From Cannabis 101 and Pain management, to On the Job Site, we’ve got all the information to get you started.
Stay informed and stay safe. Sign up for our learning series now!
Tax Services Preferred Partner Program
Save up to 20% when you file your taxes with our Preferred Partner, H&R Block. Whether you prefer to file your own taxes for free with H&R Block software, or engage the services of a tax pro, this program has you covered.
Download the fact sheet for more information.
Expedited Healthcare Enhanced
We’ve upgraded your QuikCare Platinum program to provide you with even better access to expedited healthcare. We’ve added five additional specialties, two additional diagnostic tests, surgeries, and addiction treatment to help you avoid wait times. You can get treatment in days or weeks, compared to months under normal circumstances.
Designed specifically for LiUNAcare Local 183 members, this upgraded program allows you access to all the diagnostics and specialists currently available to you, plus a variety of new services including immediate access to Inpatient and Outpatient services. For details, download the fact sheet and call 1-844-900-8357 to speak directly to our Case Management team.
Submitting a claim?
There's an app for that!
- Submit multiple receipts from a single provider in one claim
- Receive automatic notifications when your claims are under review
- Get real-time status updates on claims submitted
- View your claims history
- And more
Ready to get started? Check out the video:
Download the LiUNAcare Local 183 eClaims app from the App Store or Google Play and follow the registration instructions. Make sure you have your Member Advantage benefit card handy as you’ll be asked to provide your group number (the first six digits on your card) and certificate number (the remaining 10 digits).
Prefer to register using your computer?
That’s easy enough. Just click on the eClaims link in the top right corner of your screen, click Register account, and follow the steps.
Once you’ve registered, you’ll be able to view your monthly eligibility for benefits by clicking on the Profile icon and selecting My account. This is where you’ll also find a digital copy of your Members Advantage benefit card for future reference.
Want to submit a medical or dental claim online?
Let’s do this! Simply log into your eClaims account and click Submit a claim. You’ll be asked to provide the details of your claim and upload a photograph of your receipt. Make sure your receipt includes the patient’s name, as well as the service provider’s name, address and registration number.
If you’re submitting a claim for a service requested by a doctor’s referral, you’ll need to provide a copy of that referral. There are two ways you can do this: either upload a photo of the referral letter along with a photo of your receipt, or send a copy of it to Member Services by email or fax. If you choose to send it to Member Services, be sure to include your LiUNAcare Local 183 certificate number (the last 10 digits on your Member Advantage benefit card).
Need to submit several receipts?
No problem. You can submit multiple receipts in a single claim provided that all of the receipts come from the same provider. If you have several receipts to submit for services provided by different providers, you’ll need to submit separate claims for each provider.
Want to know the status of a payment?
Provided you’ve submitted your claim correctly, you can look forward to receiving payment within three to five business days. Payment will arrive by mail in the form of a cheque, unless you’ve set your eClaims account up for Electronic Funds Transfer.
Of course, you can check on the status any time. Simply click on the History tab in the main menu and you’ll see a list of all previously submitted claims and their respective statuses. If you want to view an explanation of benefits for a specific claim, select that claim from the list and then click EOB.
With the LiUNAcare Local 183 eClaims app, submitting an online claim is a snap!
Getting reimbursed for eClaims is faster than ever!
If you have a registered eClaims account, simply submit our EFT direct deposit form and your prescription drug, extended healthcare, and dental claim payments can be deposited directly into your bank account.
Send your completed EFT direct deposit form by:
Mail:
LiUNAcare Local 183
1263 Wilson Avenue
Suite 205, East Wing
Toronto, ON M3M 3G2
Email: info@liunacare183.com
Fax: (416) 240-7488
Your new on-demand virtual healthcare solution!
Have a health question or concern? Our virtual care app is designed to address your healthcare needs via secure text and video chat — anytime, wherever you are.
The LiUNAcare vCare platform provides you and your family with 24/7, personalized medical support wherever you are. Connect instantly with Canadian healthcare for your primary health questions and concerns.
- Unlimited virtual consultations via secure text and video chat, 24/7
- Convenient, bilingual primary and mental health care
- New and refill prescriptions, specialist referrals, and lab requisitions
- Coverage for you and your eligible dependents
- Virtual follow-ups with no appointments required
- Health record on the platform, with updates sent to your family doctor with your consent
Avoid visits to walk-in clinics or emergency rooms for non-emergency issues such as:
- Infections, rashes and skin irritations
- Anxiety and depression
- Stomach and digestive issues
- Cough, cold and flu
- Weight loss counselling and smoking cessation
And much more!
Don’t wait until you’re sick! Activate your account now to be ready when the need arises. Simply click on the vCare link at the top right of your screen to get started.
Please note: Specific cases will require an in-person medical appointment at the discretion of our healthcare providers. This service is not for emergencies — for emergencies, please call 911 or go to the nearest emergency room. Our clinicians cannot complete Workers’ Compensation forms or sick notes for more than three days.
New online payment option for self pay provisions
Should your coverage terminate because you are unemployed and have recall rights you will be given the option to continue your coverage by making self-payments to the Members Benefit Fund.
And, you can now make payments online through your financial institution. It’s as simple as paying a bill from the comfort of your home.
Please allow 48 hours to process your payment.
- Log into your online banking institution.
- Navigate to “Pay Bills” page.
- Select “Add Payee” and search for Local 183 Members’ Benefit Fund and “Select”.
- Under Account Number, include your full Union ID as displayed on your Local 183 Union Card.
- Select “Pay this Payee” and make your monthly benefit payment of $102.60, or as listed on your friendly reminder notice.
- You will receive a confirmation number when payment is made. Please keep this number for your reference.
Alternately, cheques should be made payable to “Local 183 Members Benefit Fund” and mailed to:
LiUNAcare Local 183
1263 Wilson Avenue
Suite 205, East Wing
Toronto, ON M3M 3G2
Vacation pay, your way.
Vacation pay is held on behalf of LiUNAcare Local 183 members and paid from LiUNAcare annually in the month of June. However, if you prefer to receive payouts throughout the year, there are two easy ways to apply:
- Complete and submit an online application using the Vacation Pay Submission Tool.
OR
- Print and complete a Vacation Pay Withdrawal Application form and submit by
- Email: vacationpay@liunacare183.com
- Fax: 416-240-7488
- Mail: 1263 Wilson Avenue, Suite 205, East Wing, Toronto, ON M3M 3G2
If you notice any discrepancies with your vacation pay amount, please print and complete a Vacation Pay Problem form and submit, along with copies/scans of pay stubs for all work months, via email, fax or mail.
Important Member Advantage Photo Card Reminder
New Member Advantage Photo Cards were mailed to all eligible LiUNA Local 183 members and their eligible spouses on August 1, 2020. These new cards replace all previous versions of benefit cards.
If the latest card you received does not have a photograph, you are required to either have your photo taken at your local LiUNA Local 183 office OR submit your own photo through our secure Member Card Photo Submission page. The same applies to all eligible spouses or common law partners.
To have your photo taken:
Due to Covid-19 restrictions, please confirm that your nearest LiUNA Local 183 office is open. Please note, all members and eligible spouses will be required to show their union membership card, as well as a piece of government-issued photo ID, e.g. current driver’s license, passport or health card.
- Barrie — 64 Saunders Road, Barrie ON L4N 9A8
Phone: 1-888-378-1183 - Cambridge — 510 Collier MacMillan Drive, Cambridge ON N1R 6R5
Phone: 1-866-411-2999 - Cobourg— 560 Dodge Street, Cobourg ON K9A 4K5
Phone: 1-866-261-1183 - Kingston — 145 Dalton Avenue, Unit 1, Kingston ON K7K 6C2
Phone: 613-542-5950 - Toronto — Closed due to Covid-19 restrictions. Please submit your photo(s) as noted below.
To submit your own photos:
Please visit the secure Member Card Photo Submission page.
All members and eligible spouses will be asked to upload a recent photograph, as well as a photograph or scan of their union membership card and a piece of government-issued photo ID, e.g. current driver’s license, passport or health card.
If you have not received your new Member Advantage Photo Card or if you have any questions, please call us at 1-888-790-3534 or email us at info@liunacare183.com.
PocketPills Pharmacy at your fingertips
Stay home and stay healthy with PocketPills home delivery pharmacy, the new app and website to refill, renew and manage your family’s prescriptions — sent directly to you!
Get the benefit of a pharmacist actively managing your health condition, just like you do when you pick up in store, but PocketPills makes prescription management even more convenient.
- Easy access to all of your prescription information, including which medications you’re taking, how many refills remain, and your medication history.
- Expedited delivery at no cost to you. Same-day delivery is currently available in select cities across Canada.
- No need to organize your pills — your medication will arrive in single-dose packets that have been time- and date-stamped. The same can be done with vitamins and supplements.
- Never worry about running out of medication. PocketPills works with prescribing doctors to ensure you receive your refills in a timely manner.
- Pharmacists are available by chat, email, text or phone, to answer any questions you may have about prescriptions, side effects, interactions with other medications and more.
- PocketPills offers exceptional savings through low markups on prescription drugs, formulary management, and a flat $7 dispensing fee.
Download the app or use PocketPills online and bring the pharmacy right to your doorstep.
Put your mind at ease with online mental health support.
As a member of LiUNAcare Local 183, you and your eligible dependents get free access to LiUNAcare mHealth – a secure, confidential and user-friendly online platform you can turn to for educational material and real-time virtual therapy.
Using your computer or handheld device, simply click on the mHealth link in the top-right corner of your screen and follow the steps to register. Once you’re up and running, you’ll find a breadth of assessment and treatment resources at your fingertips, including:
- Videos and podcasts available in our mental health knowledge forum and library
- Proprietary diagnostic and statistical mental health assessment tool
- Convenient online therapy with a therapist of your choice – at absolutely no cost to you
- Virtual psychiatric collaboration for cases requiring additional support
Meet life’s challenges head on with the support of qualified professionals. Register now!