What’s new

Submitting a claim?
There's an app for that!

Submitting and tracking medical and dental claims is now quicker and easier than ever thanks to LiUNAcare Local 183 eClaims, an easy-to-use app that lets you:

  • Submit multiple receipts from a single provider in one claim
  • Receive automatic notifications when your claims are under review
  • Get real-time status updates on claims submitted
  • View your claims history
  • And more

Ready to get started? Check out the video:

App overview video thumbnail

Download the LiUNAcare Local 183 eClaims app from the App Store or Google Play and follow the registration instructions. Make sure you have your Member Advantage benefit card handy as you’ll be asked to provide your group number (the first six digits on your card) and certificate number (the remaining 10 digits).


Prefer to register using your computer?

That’s easy enough. Just click on the eClaims link in the top right corner of your screen, click Register account, and follow the steps.

Once you’ve registered, you’ll be able to view your monthly eligibility for benefits by clicking on the Profile icon and selecting My account. This is where you’ll also find a digital copy of your Members Advantage benefit card for future reference.


Want to submit a medical or dental claim online?

Let’s do this! Simply log into your eClaims account and click Submit a claim. You’ll be asked to provide the details of your claim and upload a photograph of your receipt. Make sure your receipt includes the patient’s name, as well as the service provider’s name, address and registration number.

If you’re submitting a claim for a service requested by a doctor’s referral, you’ll need to provide a copy of that referral. There are two ways you can do this: either upload a photo of the referral letter along with a photo of your receipt, or send a copy of it to Member Services by email or fax. If you choose to send it to Member Services, be sure to include your LiUNAcare Local 183 certificate number (the last 10 digits on your Member Advantage benefit card).


Need to submit several receipts?

No problem. You can submit multiple receipts in a single claim provided that all of the receipts come from the same provider. If you have several receipts to submit for services provided by different providers, you’ll need to submit separate claims for each provider.


Want to know the status of a payment?

Provided you’ve submitted your claim correctly, you can look forward to receiving payment within three to five business days. Payment will arrive by mail in the form of a cheque, unless you’ve set your eClaims account up for Electronic Funds Transfer.

Of course, you can check on the status any time. Simply click on the History tab in the main menu and you’ll see a list of all previously submitted claims and their respective statuses. If you want to view an explanation of benefits for a specific claim, select that claim from the list and then click EOB.


With the LiUNAcare Local 183 eClaims app, submitting an online claim is a snap!

Introducing two new Wellness Programs

SelfHelpWorks video workshops

Make your lifestyle goals a reality with state-of-the-art video-based workshops. These convenient online programs combine the principles of cognitive behavioural therapy with health coaching best practices.

  • Quit smoking for good. You know every puff is dangerous, yet you find it hard to stop. We can help you quit forever.
  • Lose weight without the need for willpower. Learn how to change the way your mind responds to food, and drop the pounds permanently without even trying.
  • Regain control over your alcohol consumption. Choose health, choose clarity, choose sobriety – without feeling deprived. Participation remains completely confidential.
  • Learn to love exercise. This 12-week program begins where you’re sitting right now and ends 12 weeks later with a healthy new you that loves being active.
  • Reduce stress. It’s part of life but it doesn’t have to run your life. Regain control, learn to face your problems head-on, and find the peace you seek.
  • Manage your diabetes. Discover how to manage your condition with power and confidence so that you can lead a normal, happy life.
  • Restore sound sleep. Change the thoughts and beliefs that drive insomnia, reset your body clock, and learn to rest well to live well.

Break through barriers that have kept you from achieving goals in the past and create a future free of doubt. Learn more about these life-changing programs and get started today!


Health Coaching program

A support program for members and their eligible dependents who want to focus on weight management and mindful eating. If you or an eligible family member is dealing with pre-diabetes, diabetes, obesity, or cardiovascular issues including high blood pressure or high cholesterol, this program is for you.

Your personal health coach — a Certified Diabetes Educator (CDE) or Registered Dietitian (RD) — will:

  • Analyze and review your case and assessment
  • Provide recommendations and prepare a personalized meal plan
  • Select and review resources that are pertinent for you
  • Discuss any questions and concerns you may have
  • Discuss medication adherence, particularly for those who have diabetes
  • Provide additional support and motivation, with handy tracking tools

It’s easy to get started — go to Health Coaching Program and take back your health today.

PocketPills Pharmacy at your fingertips

Stay home and stay healthy with PocketPills home delivery pharmacy, the new app and website to refill, renew and manage your family’s prescriptions — sent directly to you!

Get the benefit of a pharmacist actively managing your health condition, just like you do when you pick up in store, but PocketPills makes prescription management even more convenient.

  • Easy access to all of your prescription information, including which medications you’re taking, how many refills remain, and your medication history.
  • Expedited delivery at no cost to you. Same-day delivery is currently available in select cities across Canada.
  • No need to organize your pills — your medication will arrive in single-dose packets that have been time- and date-stamped. The same can be done with vitamins and supplements.
  • Never worry about running out of medication. PocketPills works with prescribing doctors to ensure you receive your refills in a timely manner.
  • Pharmacists are available by chat, email, text or phone, to answer any questions you may have about prescriptions, side effects, interactions with other medications and more.
  • PocketPills offers exceptional savings through low markups on prescription drugs, formulary management, and a flat $7 dispensing fee.

Download the app or use PocketPills online and bring the pharmacy right to your doorstep.

Your new on-demand virtual healthcare solution!

Have a health question or concern? Our virtual care app is designed to address your healthcare needs via secure text and video chat — anytime, wherever you are.

The LiUNAcare vCare platform provides you and your family with 24/7, personalized medical support wherever you are. Connect instantly with Canadian healthcare for your primary health questions and concerns.

  • Unlimited virtual consultations via secure text and video chat, 24/7
  • Convenient, bilingual primary and mental health care
  • New and refill prescriptions, specialist referrals, and lab requisitions
  • Coverage for you and your eligible dependents
  • Virtual follow-ups with no appointments required
  • Health record on the platform, with updates sent to your family doctor with your consent

Avoid visits to walk-in clinics or emergency rooms for non-emergency issues such as:

  • Infections, rashes and skin irritations
  • Anxiety and depression
  • Stomach and digestive issues
  • Cough, cold and flu
  • Weight loss counselling and smoking cessation

And much more!

Don’t wait until you’re sick! Activate your account now to be ready when the need arises. Simply click on the vCare link at the top right of your screen to get started.

Please note: Specific cases will require an in-person medical appointment at the discretion of our healthcare providers. This service is not for emergencies — for emergencies, please call 911 or go to the nearest emergency room. Our clinicians cannot complete Workers’ Compensation forms or sick notes for more than three days.

Put your mind at ease with online mental health support.

As a member of LiUNAcare Local 183, you and your eligible dependents get free access to LiUNAcare mHealth – a secure, confidential and user-friendly online platform you can turn to for educational material and real-time virtual therapy.

Using your computer or handheld device, simply click on the mHealth link in the top-right corner of your screen and follow the steps to register. Once you’re up and running, you’ll find a breadth of assessment and treatment resources at your fingertips, including:

  • Videos and podcasts available in our mental health knowledge forum and library
  • Proprietary diagnostic and statistical mental health assessment tool
  • Convenient online therapy with a therapist of your choice – at absolutely no cost to you
  • Virtual psychiatric collaboration for cases requiring additional support

Meet life’s challenges head on with the support of qualified professionals. Register now!

Read up on the latest news in the LiUNAcare Local 183 summer newsletter.

Click here to download the LiUNAcare Local 183 summer newsletter.